Every organization has its own serene environment where it conducts the day to day operations of the company regardless of the products it manufactures. For instance, from the research it is indeed evident that companies do have rules that govern their employee conducts and that of its management. For example, it is evident that every workplace has different emotions and attitudes amongst their workers and customers. The presence of emotional effects poses a threat to behaviors of individuals within the organization. This is because various people within the organization have different attitudes towards certain conditions. Considerable emotions in the place of work assists employees in getting favorable results inclusive of achievement, enrichment of jobs and a considerable quality of social context.
Inconsiderable emotions while in the workplace (for example anger, fear, hostility, stress, guilt and sadness), however, escalate the deviance of the workplace predictability together with the manner in which the external world perceives the organization. Emotions are normally connected with certain occurrences or events and have enough strength to interfere with the process of thinking. On the other side, moods are more intensely “states or feelings” which are generalized and are typically not concerned with a certain stimulus. On top of that, they are not satisfactorily strong to influence the process of thinking. There can be a lot of results for permitting inconsiderable emotions to impact on a person’s general attitude or work performance.
Emotions within an organization may lead to attraction of newer customers to the business premises and increase the consumption unit capacity from its customers. Likewise, the increased number of customers in the company would mean that the company would have to increase its production levels and instead produce more than double products than it did before. This would mean that the company mission and objectives shall be fulfilled as it would work to realize the company excellence. The moods of employees are also a vital factor to encourage more customers to participate in the company activity. For instance, the company should locate a human resource department that listens to the complaints of their customers and make hasty decisions in order to retain their customers that loose them to their rival companies that would otherwise maximize on their loophole.
The company should also adopt public relation departments that would listen to the suggestions of their customers to ensure that they indeed meet the customers’ demands and can rebrand their products to meet the tastes and preferences of their esteemed customers.
As a field, emotions and moods in the workplace is fairly large. Emotions as well as emotion management form the prominent character of the life of an organization. It is important to design a publicly desirable and observable emotional showcase as a part and parcel of the role of a certain job. Several researchers and experts have discovered that desirable emotions have considerable impact free from an individual’s relationship with the other people. These positive emotions include; positive mood, emotional resilience, optimism and personal-efficacy to tolerate with adverse circumstances (George, 2000).
Workers who showcase positive emotions are sufficiently armed to impact their fellow workers constructively. Chances are usually high that these persons dispense the spirit of cooperation in others to do the job at hand. A number of experts have said that worker experience fewer unfavorable emotions while mixing with their respective supervisors as contrasted with customer and coworker interactions.
Extreme emotions such as excitement of an achievement may cause one to lose the achievement while already at hand. This is because ones feelings differ from someone else feelings. In such case, having excited due to job opportunity, may make the employer angry hence demoted from the opportunity (Bono, 2007). In such a case, this excitement may turn up being a source of stress which would be difficult for one to control. According to the research, extreme emotions may cause damage. This is true to someone who lacks strong self-awareness
The United States economy is increasingly changing from manufacturing to move on to survive. Therefore, organizational persons are tolerating fresh challenges. The first shift in the economy entailed a move to the services of customers (Lee & Allen 2002).This further led to scholarly regarding of the manner in which of emotional conversation is utilized in customer service and in organizational target advancements.
At work, negative emotions can be constituted by absence of rewards, work overload, and social relations. These factors appear initially as the most irritating in relation to work. Cynism is regarded as being an inconsiderable effective reaction to any firm. “Cynics have feelings of distress, shame, contempt and also disgust the moment they think about their organizations” (Abraham, 1999). Such unfavorable emotions are brought about by several issues of the workplace like sexual harassment, computer flaming, verbal abuse and aggression, among many others.
Self awareness includes ones personality traits, emotions, moods, habits, psychological needs and personal values which drive ones behavior. For instant, it is important to understand ones personalities which would help one to find the situations in which to thrive in. Additionally, one would be able to find the ways to avoid many of the stress situations. On the other hand, the ones habits are the repeatedly behaviors often. Such habits help in the interactions of people with others. If one possesses the habits that can help to manage others effectively. Psychological needs on the other case drive ones needs to achievement, belongings esteem and belongings, Power and control. The results on both emotions and moods would be analyzed below.
According to the results, emotional self awareness has become a hot topic in day today activities. This is true because in many cases, this has been the motion in many happenings. According to psychologists, emotions are a generic term characterized by psychobiological expressions mental states and biological reactions. If one is able to understand his or her feelings and the causes one then has been found to be well equipped with the emotional self awareness. Being able to find the impacts of ones thoughts and the actions towards his thoughts is another indication of ones emotional awareness. Some feelings such as excitement, any one with emotional self-awareness is able to note the cause of such excitement and the impact it has to one’s life (Kelly & Barsade, 2001).
Moods on the other hand may affect ones decision making. According to the research results, negative mood may lead to poor decision-making. This may result to poor performance in the day’s activities.
In order to perfect ones management skills, developing self awareness if the first step one should undertake. This is an important step which enriches ones relationship with others. Additionally, one gains a good understanding of how he or she relate to others hence can be able to adjust ones behavior. Additionally, according to the results, understanding what upsets one during certain occasions and the thoughts, one is able to develop self control after learning his or her weaknesses. According to the research, after understanding ones weaknesses, this is a step to get to know the various strategies to reach ones goals.
Part C. How would you describe the ‘emotional labor’ of Laura? Would you consider she shows the ability to exhibit high levels of ‘emotional labor’ Use literature to support your answer
According to the research, expression of emotions is an important aspect where one would not experience any injury. Keeping the emotions for one self may cause various diseases such as mental problems, which result due to stress reactions. For instant, Laura undergoes deep thoughts on how to express her emotions, but in order to keep her job; she undergoes the pain of the injury (Kelly & Barsade, 2001). Laura is undergoing stress as a result of job distress by the employers. She is unable to express her emotions trying to avoid being dismissed from her job. She identifies that in the workplace, there is hatred and anger among the workers making them work in a hostile environment.
How do you think Laura would function on the five dimensions of emotional intelligence? Use literature to support your answer
According to the five dimensions of emotional intelligence, Laura would perform well in herself awareness. This is because she is able to recognize the cause of her feelings and interpret them effectively. Additionally, she is able to manage her feelings because she is able to control them in order to keep the job. This indicates that she is able to manage her feelings. On the other hand, she has the ability to facilitate and guide her job goals. This is because she commits herself and takes the initiative not to show her emotions in order to keep her job. Laura is in a position to understand her employer’s need. She clearly knows that he (the employer) do not like seeing their employees expressing their emotions hence she has the empathy dimensional of emotion intelligence. Finally, Laura has the ability to give the desirable response as she does to the interviewer (George, 2000).
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